Female luminaries and allies share their career journeys, personal stories, and unique perspectives on a variety of consequential topics. Each session is packed with learning objectives to help you sharpen your leadership skills, combat imposter syndrome, set boundaries, and so much more.
Fast-paced, activity-based sessions offer actionable takeaways that challenge your thinking. Get tools and best practices for everything from negotiation to mentorship. Bring these exercises back to your organization to elevate your team and reach new heights.
From fun ice-breakers, to intimate small-group discussions, to the glamour of awards night, CCWomen features an assortment of opportunities to build your network. Plus we’re introducing the CCWomen Digital Platform & Membership so you can access our community from anywhere!
Our event program is built around attendee survey data and industry research so that we can deliver timely topics and address the most pressing issues facing women in customer contact and beyond. Join us as we discuss finding work-life balance, tackling stereotypes, embracing vulnerability, overcoming stereotypes, and so much more.
What to Expect
The CCWomen Summit will convene influential female executives and allies whose achievements are charting the course for contact center & CX teams around the world.
Join us as we discuss the most critical issues facing women in customer contact and business at large. And be a part of the celebration as we launch the CCWomen website and membership portal!
Welcome to the CCWomen Summit! We are thrilled to welcome you to the 2023 CCWomen Summit and this dynamic community of trailblazing female executives from across industries and generations, to address the opportunities and challenges facing women in customer contact - and shape the future of contact center and CX worldwide.
Ice Ice Baby!
Break the ice and get to know the members of the CCWomen community. This peer-to-peer networking activity will help you grow and build your own network through various prompts and activities designed with you in mind.
Be the Captain of Your Career: Lessons in Being Your Champion
Join Fabiola Corvera-Stimeling, VP of Client Experience at Northwestern Mutual, as she shares her journey as an immigrant and woman of color in the corporate world. Learn how to overcome stereotypes and imposter syndrome by being your champion and cheerleader and identifying opportunities to step outside your comfort zone to take control of your career. As an immigrant and woman of color, Fabiola Corvera-Stimeling understands firsthand the challenges of navigating the corporate world. In this CCWomen spotlight session, she will share her journey and the lessons she's learned. You'll discover how to overcome the limiting effects of stereotypes, combat imposter syndrome, and become your own champion and cheerleader. You'll also learn how to identify opportunities to step outside your comfort zone and take control of your career, no matter your obstacles.
Strategies for Existing Loudly: Women in Power Share Their Best Practices
Join CCWomen's trailblazers in this tell-all session as they share their best practices for existing loudly as a leader, coworker, friend, mom, mentor, and more. Learn to move confidently, take up space, sharpen your leadership skills, and combat imposter syndrome. In a world where women often have to fight to be heard and seen, developing strategies for existing loudly is essential. In this CCWomen session, our trailblazers will share their personal experiences and best practices for moving confidently, taking up space, and sharpening leadership skills. You'll learn techniques for existing loudly in various contexts, from the workplace to personal relationships. Additionally, you'll discover how to combat imposter syndrome, a common challenge that can hold women back from reaching their full potential.
Wellness Break
Unleashing the Power of the Female Voice in Customer Contact Leadership
Women are the backbone of the customer contact industry, yet they are significantly underrepresented in leadership positions. The time is now to shatter that glass ceiling and pave the way for a more inclusive future. Join Diane Acevedo, SVP of Operations & CX at Gabb Wireless and Co-Founder of Utah's 40 Women Over 40, as she shares practical strategies to help women tap into their feminine energy, build confidence, and leverage their strengths to achieve business success. During this session, Diane will draw on her extensive executive leadership experience to provide insights into overcoming common barriers women face in leadership positions. You'll discover practical strategies to help you build a network of professional women and learn how to stay true to your authentic self while driving greater success leading your customer contact and CX teams.
Advancing Your Voice: Women in Power Share Strategies for Existing Loudly
Join CCWomen's trailblazers in this tell-all session as they share their best practices for existing loudly in various contexts, including leadership, coworker relationships, personal relationships, and more. Learn to move confidently, take up space, sharpen your leadership skills, and combat imposter syndrome. CCWomen's trailblazers are back to share more insights and best practices for existing loudly in various contexts. In this session, you'll learn from women in power who have successfully navigated the challenges of being heard and seen. In addition, you'll discover strategies for existing loudly as a leader, coworker, friend, mom, mentor, and more. You'll also learn how to move confidently, take up space, sharpen your leadership skills, and combat imposter syndrome.
Afternoon
Mastering the Art of Negotiation
Learn how to build your negotiation playbook and level up your negotiation skills. And discover how to arm yourself with financial education and find resources to help you ask for a promotion and a raise with confidence. Asking for a promotion and a raise can feel daunting, especially if you lack financial education and the necessary negotiation skills. In this session, you'll learn from Shelley, an expert in negotiation and financial education, who will teach you strategies for building your negotiation playbook and leveling up your negotiation skills. You'll also discover how to arm yourself with financial education and where to find resources to help you ask for a promotion and a raise confidently.
Lunch + Networking
Building and Leveraging a Diverse Network: The Key to Success for Women in CX
Discover the importance of networking for women in CX and how to build and leverage a diverse network. Learn how to debunk networking myths, assess the strengths and gaps in your network, and harness its power. Identify role models, mentors, sponsors, and a board of advisors to advance your career in CX.
Unleashing Your Potential: Embracing a Limitless Life
The most meaningful means of change is often catalyzed through a story - a story that we can identify with and be inspired by. Join this fireside chat as Kieran King from Pindrop and Tara Rosa from Associated Bank walk through the journey Tara took personally and professionally to achieve the accomplishments and responsibilities she holds today. Tara will share how leading with vulnerability and also her own role models have helped her go from a customer service position to a senior vice president driving the digital customer strategy for one of the midwest’s leading banks.
Women Who are Changing Customer Contact - Featuring the 2021 CCWomen Hall of Fame Inductees
At CCWomen, our mission is to revolutionize the customer contact industry, one woman at a time. Our CCWomen Hall of Fame celebrates inspirational women in the customer contact field and seeks to highlight luminaries with extraordinary impact on the profession. The CCWomen Hall of Fame inductees on this panel made significant, measurable, and enduring contributions to the advancement of CCWomen's mission and they continue to change the customer contact landscape with their extraordinary achievements.
Wellness Break
Making "No" Your Favorite Word: How to Set Boundaries and Prioritize Yourself
Join career coach and confidence expert Jasmine Escalera, Ph.D., for an engaged and interactive workshop on setting boundaries and putting yourself first. Learn invaluable ways to develop professional and personal boundaries, when and how to say "no," and confidence-building exercises to use daily. Women, especially women of color, often face high expectations and extra work in their personal and professional lives. It can be challenging to prioritize yourself and your goals amid these expectations. In this workshop, you'll learn from career coach and confidence expert Jasmine Escalera, Ph.D., who will teach you invaluable ways to set professional and personal boundaries, prioritize yourself, and build confidence. In addition, you'll discover when, how, and why saying "no" can help you achieve your goals, and you'll learn practical exercises to use daily.
Moving in Confidence: Women in Power Share Their Habits for Existing Loudly
Join CCWomen's trailblazers in this tell-all session as they share their best practices for existing loudly as a leader, coworker, friend, mom, mentor, and more. Learn to move confidently, take up space, sharpen your leadership skills, and combat imposter syndrome. In a world where women often have to fight to be heard and seen, developing strategies for existing loudly is essential. In this CCWomen session, our trailblazers will share their personal experiences and best practices for moving confidently, taking up space, and sharpening leadership skills. You'll learn techniques for existing loudly in various contexts, from the workplace to personal relationships. Additionally, you'll discover how to combat imposter syndrome, a common challenge that can hold women back from reaching their full potential.
Sip Sip Hooray! Brought to you by Shelf Indulgence, the CCWomen Book Club
Grab a glass of vino and hear all about CCWomen's top recommendations for books and podcasts. Whether you need a book club book for your ERG, or an inspirational read to get you through your commute, this session is for you. You can enter a raffle to win all the books that are mentioned in this comprehensive review.
The CCWomen Digital Platform + Membership Launch
Join us as we unveil the brand-new CCWomen website and membership platform.
Group Picture
Take a group picture with us by the giant escalators in Caesars Forum.
Tuesday, 6/20
Evening
CCW Excellence Awards - CCWomen Hall of Fame
Inductees are announced at the CCW Excellence Awards on Tuesday, June 20, 2023, at 6:00 PM. The CCWomen Hall of Fame celebrates inspirational women in the customer contact field and seeks to highlight luminaries who have made significant, measurable, and enduring contributions to the advancement of the industry's women.
Wednesday, 6/21
Morning
CCWomen Booth in the Expo Hall
Meet us at our booth! Sign up for the CCWomen Membership, network with like-minded women in the industry, or take a moment to sit from the hustle and bustle of the Expo Hall!
Afternoon
CCWomen Booth in the Expo Hall
Cocktail Reception in the Expo Hall
Thursday, 6/22
Morning
CCWomen Networking Breakfast (RSVP Required)
The CCWomen Breakfast is a dedicated place for women, men, allies, and breakfast lovers to connect with others in the customer contact community to share stories, ask questions, and make valuable connections. Join us over a delicious breakfast as we hear from expert women leaders in the field, network and connect with one another, and discuss the ins & outs of self-care. Participants will take away new connections from this peer-to-peer learning event, as well as valuable and actionable advice on how to take care of yourself as you develop your career.
Here at CCWomen, we are thinking about how to "Exist Loudly." Though we may have strong voices, incredible talents, and unique ambitions, it takes practice and support to show up in our power every day.
In a world where we often have to fight to get to the table, how do we begin moving in confidence to take up space and make our voices heard? Join us as we share personal stories and discuss solutions.
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