Wednesday, 4/8 | 12 PM Eastern 

Make the Future of Work Equitable with Forbes’ 30 under 30 Adeola Ajani

Gender equity is no longer a far-off dream, but women decision-makers are still too few and far between. Whether we want to move up the corporate ladder or close a learning gap, a lack of resources and representation prevents us from the growth opportunity we deserve.

Join our conversation this April as Fem Equity Founder, Adeola Ajani, demonstrates how her career advancement platform tackles prevalent issues like the gender pay gap, and remains committed to creating a fairer future of work. The more women rise and take the reins, the more doors open, allowing the next generation to achieve success with fewer barriers.

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Wednesday, 4/29 | 11 AM Eastern 

Leading Through Workforce and Operational Uncertainty in the Contact Center

Customer contact leaders are navigating unprecedented workforce and operational uncertainty—balancing layoffs, outsourcing roles, and feeling the costs of AI-driven transformation.

This webinar explores how to lead through difficult realities while maintaining team engagement, managing trust across evolving workforce models, and making difficult decisions with clarity and empathy.

Join us for a candid discussion on how to stabilize operations while supporting your team amid constant change.

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Tuesday, 5/19 | 11 AM Eastern 

AI in the Contact Center: What Actually Works and What Leaders Get Wrong

AI is transforming the contact center but not always in the ways leaders expect.

Many organizations are investing heavily in AI with assumptions about efficiency, automation, and customer adoption. Yet in practice, customers often bypass AI to reach agents, ROI is harder to prove, and teams discover too late that they’ve built on the wrong foundation.

In this webinar, we’ll separate hype from reality and explore what’s actually working in AI-driven contact centers today. From common missteps to overlooked customer behaviors, we’ll examine why some implementations fall short and how leading organizations are getting it right.

You’ll learn how to align AI initiatives with real customer needs, evaluate true efficiency gains, and make smarter decisions when selecting and implementing AI solutions.

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